Already a client? We’ve got you.
Whether it’s a quick site edit, a hosting question, a billing matter, or a Zoho tweak — here’s the fastest way to reach the right place.
Submit a support ticket
The fastest way to reach our team for site, hosting, or Zoho issues. Tracked start to finish. support.fancymedia.net →Billing & invoices
View invoices, update payment details, and manage your account in the billing portal. billing.fancymedia.net →Call us
Prefer to talk it through? Reach our Hampton Roads office during business hours. (757) 610-2300 →Email support
Non-urgent questions or requests. We reply within one business day. support@fancymedia.net →FAQ
Quick answers
How do I request a change to my website?
Submit a ticket at support.fancymedia.net with the page URL and what you'd like changed. Small edits are usually turned around within one to two business days depending on your plan.
Is hosting, security, and backups included?
On managed hosting plans, yes — monitoring, SSL, security patching, and regular backups are handled for you, with 99.9% uptime.
Can you help with our existing Zoho setup?
Absolutely. We take on Zoho environments that were set up elsewhere — auditing, cleaning up, automating, and integrating them with your website and other tools.
What are your support hours?
Standard support is Monday–Friday during business hours (Eastern). Managed-service clients have priority response and defined SLAs.
Not a client yet, but need help?
We take on rescue projects and inherited systems all the time. Tell us what’s going on.